Help with your SiteSpin website.

Check the status shown in SiteSpin. If publishing failed, choose Try again. If it fails again, contact support with your website address and the message shown.

SiteSpin can build your website in minutes. For a build or update, check its status in SiteSpin. If it has failed, choose Try again. If the status stays unchanged for an unusually long time, contact support with your website address.

Ask SiteSpin to add or correct the page's link in your menu. If the page itself is missing, contact support with its address.

Check the domain status in SiteSpin. For a domain included with your website, contact support with the address and error shown. If you connected a domain from another provider, also check that its records match the setup instructions in SiteSpin.

Open your website’s address settings in SiteSpin (Your address on the web, Address in the app) and choose Already own a domain? Enter your domain, then copy the records shown there into your settings with your domain provider. Your website gets a secure connection once the domain connects.

Domain changes can reach different networks at different times. Check the domain status in SiteSpin and contact support if the difference persists.

Check Messages in the Business area of SiteSpin. If the message is there but you missed an email alert, check your notification settings and spam folder. If it is missing from SiteSpin too, send support your website address and roughly when the form was submitted.

Open the Business area in SiteSpin to see messages and orders. Use the same account on your phone or computer.

Yes. Reply from the app as your business, using your own address, and the customer's answer returns to the same conversation in SiteSpin.

SiteSpin sends a sign-in code to your email address. Check the address you entered and your spam folder. If the code still does not arrive, contact support from the email address on your account.

You can start a new website, or ask SiteSpin to change the one you have. Describe what you want to change, such as its design, pages or wording. Contact support if you need help choosing the right option.

First cancel your subscription; deleting your account does not cancel it. In the app, open Account and tap your plan. On the web, open Account & plan, then Manage subscription. To keep your included domain, write to us before you delete your account and we will transfer it to you; a new domain can be transferred once it is 60 days old. Then choose Delete account in the same settings. Your websites will no longer be available. Deleting your account cannot be undone.