Something is wrong with the site.
Start here.
Grouped by what has gone wrong rather than by which part of SiteSpin owns it. If none of these is it, one address at the bottom reaches a person.
Nothing on this page matches that. Write to us and we will answer it.
It will not go live
I asked for it to go live and nothing happened.
Ask again, in the same place. Publishing is a job that can fail, and when it does the app says so rather than going quiet. If it fails twice, write to us with the address and we will look at that site rather than at the general case.
It has said publishing for a while.
A publish is usually a couple of minutes. Longer than a few means the job is stuck rather than slow, and asking again starts a new one. Nothing you have written is lost while it is stuck.
It published, but the page I added is not there.
Check the menu rather than the address: a page that was added without being put in the menu is live but unreachable. Say where it should sit in the menu and it moves.
The address is not working
My own domain shows an error.
Almost always one record that did not save at the domain provider, or one that is still the old value. Open Domain in SiteSpin, compare each row against what your provider shows, and fix the one that differs. The secure padlock turns itself on once they agree.
How do I connect a domain I already own?
Open the site in SiteSpin, go to Domain, then Add Custom Domain. It shows exactly what to copy into your domain provider, and turns on the secure padlock for you once it connects.
The address works on my phone and not on my laptop.
That is the internet catching up rather than anything wrong. A changed record reaches different networks at different times, usually within an hour and occasionally a day. If it is still split after that, write to us.
A message never arrived
Somebody says they filled in the form and I never saw it.
Check the Business tab rather than your email. Messages from your site arrive in SiteSpin first, and the email is a copy. If it is in neither, send us the address of the site and roughly when, and we will find out what happened to it.
Where do messages and orders actually go?
Into SiteSpin, on whichever device you have it on, in one list with the newest first. Nothing sits in a form on the website waiting to be collected.
Can I reply from my own address?
Yes. Replying opens Mail with the message quoted, so it goes from your own address and the conversation continues where the customer expects it to.
The account itself
I cannot sign in.
Signing in sends a code to your email rather than using a password, so there is nothing to have forgotten. If the code does not arrive, check the address you typed and look in spam. Write to us from the address you signed up with and we will sort it out.
I want to start the site over.
You can, and it is not the only option. Most things people want a fresh start for are one sentence of change away, so say what is wrong with it first. If you do start over, messages and orders you have already received are kept.
I want to close my account.
Settings, then Account, then Delete Account, on the web or in the app. Deleting the account takes the sites with it and we say so before you confirm. Your own domain stays registered to you.
The records, as they actually appear.
Copy each value into your domain provider. The secure setup happens on our side once the records agree.
Write to us.
One address, and one person reading it. Not four channels that all end up in the same inbox.
Tell us the address of your site and what you were trying to do. We read every one.
Or start one that works.
Free to build, and live for seven days.